Health Navigator

An easy way to think about it is that traditional “chatbots” give you a form to fill out, while Health Navigator engages with you in an empathetic, human-like conversation about your situation. Health Navigator is a conversational AI chatbot that enhances user experience by allowing users to describe symptoms in their own words. Unlike basic symptom checkers that rely on predefined algorithms to assess statistical likelihoods, Health Navigator uses large language models to understand and interact, providing a more intuitive and user-friendly service.

Health Navigator uses health-specific training layered on Large Language Models (LLMs) tailored for medical information, ensuring higher precision than general AI. It's developed and continuously updated under the guidance of licensed medical professionals.

Health Navigator leverages the latest advancements in large language models (LLMs), providing a higher degree of accuracy in understanding and processing user inquiries compared to traditional chatbots that rely on fixed response pathways. This accuracy is continually enhanced through real-world use and feedback.

Rigorous accuracy monitoring shows that these advanced LLMs perform on par with healthcare professionals, for example, in a recent study OpenAI’s LLM correctly identified the correct disease within its top three recommendations 88% of the time. Doctors achieved this 96% of the time, while traditional symptom checkers were found in a study to achieve the same result only 51% of the time.

Governable AI refers to systems that are transparent, controllable, and operable under stringent oversight, ensuring they adhere to ethical standards and regulatory requirements. Health Navigator is developed with input from medical professionals and is continuously updated to reflect new health guidelines and data, ensuring compliance and relevance.

Health Navigator is meticulously overseen by trained medical professionals and our AI Lab, who guide its development and updates, ensuring alignment with current clinical standards. The system employs advanced AI algorithms and rigorous development protocols. This includes continual updates from new data and extensive testing to eliminate biases. Additionally, every recommendation is based on peer-reviewed research (such as from the NHS), ensuring reliable, evidence-based advice. Health Navigator also clearly communicates the confidence in its recommendations, supporting informed decision-making.

Health Navigator is designed to provide unbiased medical advice by incorporating diverse data sets that represent various genders, ethnicities, and backgrounds. Our development process includes rigorous bias detection and mitigation protocols to ensure fairness. Additionally, our team of medical experts continuously review and update the AI models to address and reduce any potential biases, promoting equitable health outcomes for all users. This commitment to diversity and inclusion helps maintain the integrity and trustworthiness of the advice provided by Health Navigator.

No, Health Navigator is not a medical device, and it can’t give you a diagnosis. It is a consumer-focused pre-diagnosis tool designed to offer preliminary advice and guide users towards seeking appropriate healthcare services without making clinical decisions.

Health Navigator is rigorously tested and built to comply with major data protection regulations, including GDPR and HIPAA. It employs state-of-the-art security measures to protect and anonymize user data, ensuring that all personal information is handled with the highest standards of privacy and confidentiality.